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Support Coordination 

We are here to support you to understand and coordinate your NDIS plan. As Support Coordinators, our role is to assist individuals to build the skills they need to understand and implement their NDIS plan. We connect individuals with a range of different services and supports. We work with individuals to get the most out of their NDIS plan and support individuals to achieve their goals as per their plan. We work with individuals to strengthen and enhance their abilities to coordinate supports and participate in the community, reach decisions and develop agreements with support providers.

Our Approach 

Empowered Community Health and Wellbeing is committed to doing all that we can to support both participants and their families. The approach that ECHW takes is a holistic approach; While supporting the participant we also support their support structure whether that be family, friends, or other providers. We look to support the participant in all aspects of their life in order to develop a well-rounded model that can be implemented with ease and less hassles. ECHW also ensures that our approach is tailored individually to each participant because they are their own people who live their own lives and require individualised supports.

Goal Setting 

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 capacity building 


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How can a Support Coordinator help me?

ECHW’s Support coordination branch is able to help all participants. Our skilled team of support coordinators use our holistic and individualised approach to provide our clients with the utmost professionalism, service, and support. Our team has life experience and come from a range of backgrounds; there will be a perfect match for any participants. Our team can help participants achieve their goals, develop their independence, and build their capacity. The NDIS is an everchanging entity and our support coordinators can help make sense of how and what NDIS plans can be used for and if there is a need for a review they can help to organise evidence and support for proposed changes to funding to better support the participant.

What does a Support Coordiator do?

The role a support coordinator plays in working with a participant can be something that can at first confuse or be hard to understand. However, the role can be broken down into easier-to-understand sections. The first is that a support coordinator is building the capacity of the participant, and their family (If applicable). This means that when a support coordinator is working with a participant, they want to help the participant to be able to coordinate their own supports. If the participant is unable to then that would be on their main support person/family member (i.e. parent, spouse/partner, carer etc.) The next would be to use the participant's NDIS plan to pursue their goals. Lastly, connect the participant/s to supports they require; whether they be NDIS providers, community, mainstream and other government services. (7).png

Support Coordination  Levels 

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Level 1 - Support Connection 

Support to help a participant understand their plan, connect with NDIS providers and community, mainstream and other supports to get the most out of their NDIS plan.

It should also increase participant’s confidence and skills to manage their plan independently


Level 2 - Coordination of Supports 

Support to put in place a mix of supports to increase a participant’s capacity to maintain relationships, manage tasks, live more independently and be included in their community.

It builds the participant’s confidence and skills to direct their lives, not just their services. 

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Level 3 - Specialist  Support Coordiantion 

A higher level of support for participants whose situations are more complex and who need specialist support.

A specialist support coordinator will assist participants to manage challenges in their support environment and ensure a consistent delivery of service. (8).png

Scope of Practice  

Support coordinators play a crucial role in helping individuals with disabilities or support needs access essential services and improve their quality of life. Their responsibilities include:

  1. Assessment and Planning: Conduct assessments, develop support plans, and set achievable goals.

  2. Service Coordination: Connect individuals with appropriate services and resources, ensuring culturally competent care.

  3. Advocacy: Advocate for individuals' rights, navigate systems, and resolve issues.

  4. Monitoring and Review: Keep support plans up-to-date and ensure service quality.

  5. Communication: Foster open communication between individuals, caregivers, and service providers.

  6. Documentation: Maintain accurate records to meet legal requirements.

  7. Education and Empowerment: Educate individuals and empower them to make informed decisions.

  8. Crisis Management: Be prepared to handle crises and connect with emergency services.

  9. Ethical Conduct: Uphold ethical standards, respecting confidentiality and autonomy.

  10. Professional Development: Stay updated on laws, regulations, and best practices through ongoing training.

Support coordinators work within legal boundaries and maintain a person-centered approach, putting individuals' needs first. Their scope of practice may vary by organization and population served.

For more information please download - Professional Standards  of Practice - Support Coordination
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